Direct from Japan to Singapore!

FAQ For Homefix Japan

GENERAL

  • Why shop at Homefix Japan?
  • We always liked to say "You name it, in Japan they have it". Japanese stores are full of products you have never seen before. Smart design, good quality, affordable. But most of us can't travel to Japan every weekend.

    That's why we bring Japan to you. At Homefix Japan you'll find a carefully selected collection of home improvement products, at competitive prices, shipped directly from Japan to Singapore after you place your order.

    Combine the best of Japan with the typical Homefix service and support and it's clear why shopping at Homefix Japan is fun.

  • What are the benefits of shopping at Homefix Japan?
  • At Homefix Japan we help you to find the products you are looking for, without having to fly to Japan (that fun, we know, but at a price), or having to learn how to search in Japanese.

    We ship directly from our Japanese warehouses to your doorstep in Singapore, with the best logistic services, at reasonable shipping rates. And we take care of all taxes and import paperwork. So you know the cost exactly when you check out, no nasty surprises from the Customs Department.

    Something wrong? Contact Homefix Customer Service. No need for long distance calls or forms in Japanese. Homefix provides customer service and will work with the manufacturers and suppliers in Japan when you need to make a warranty or repair claim.

  • Can you combine products from Homefix Singapore and Homefix Japan in a single transaction?
  • Since all Homefix Japan products come directly from Japan, it's not possible to combine them in one order with products ordered from Homefix Singapore.


    SHIPPING

  • Do you ship worldwide?
  • At the moment Homefix Japan does not ship internationally. Shipping is only available for Singapore orders. Stay tuned, we are expanding this service to other countries in the region soon.

  • Shipping methods and options
  • Homefix Japan offers both FREE Delivery and Express Delivery, read more about those options here.

    Homefix Japan automatically selects the best shipping partner for your order, based on content and weight, to offer you reliable shipping at attractive rates, direct from Japan to your doorstep in Singapore.

  • How long does it take for my orders to arrive?
  • Shipping duration depends on the shipping method chosen and the availability of stocks. Once your order is placed and you haven chosen Express Delivery, do give us a day or two to process your order. Delivery of products will take 5 to 7 working days to reach you. During peak seasons, delivery can take up to 10 working days.

    Our courier partner may attempt to make the deliveries during the weekend. However, if you are unavailable at the given address on the weekend, they will re-attempt to deliver on the following business day.

  • How can I change my delivery address / phone number / recipient for an existing order?
  • If you have just made your order in thelast 24 hours, and that you wish to change any of the following fields:

    • Delivery address for your existing order
    • Phone number for your existing order
    • Recipient of your existing order

    Please state your order number and the fields that you want to make changes to, and send your inquiry toestore@home-fix.com.

  • What is the shipping fee for my order?
  • For orders of SGD 50 and above you can chose FREE Delivery, which is free but can take anywhere between 15 and 21 days to arrive at your doorstep..

    Express Delivery shipping fees are calculated at the moment you check out. Our shipping fees are based on the weight of all products in your order and start at SGD 10.70. The more you order, the lower the shipping costs per kilo. 

  • Are taxes already included?
  • Product prices as displayed in the web store are exclusive GST. GST is calculated when you check out.  

     

    ORDERS & PAYMENT

  • How do I place an order?
    1. Select the products you desire.
      (We have a fantastic search function on the left side of the page when you click on our categories, e.g. Household & Cleaning. Give it a try!)
    2. Add the products to your cart.
    3. Checkout is as easy as can be!
    4. Log in to your account to make ordering a simple and fast process!
    5. (If you don't have one, create your account today! ForPrime Members, log in to accumulate points when you purchase!)
    6. Enter your payment details & click on "Complete Order".
    7. Voila! Your order is successfully placed.
    8. You will receive a confirmation email for your purchase shortly.
  • Prices and currencies
  • Prices are all stated in Singapore Dollars (SGD) and all payments will be charged in SGD.

  • What is the minimum amount for purchase in Homefix Japan?
  • There is no minimum purchase, simply order what you need.

  • What are the payment modes available?
  • For payment, we accept all major credit cards supported by VISA, Mastercard and American Express, as well as Apple Pay and Google Pay. If you have created a Shopify Payments Account, you can check out and pay securely with just a click.

  • Is cash on delivery available?
  • As we are using a 3rd party logistics service partners, we do not accept any cash on delivery

  • Can changes be made to my order?
  • Once the order has been processed, no further changes can be made on the products.


    Changes for other personal information (E.g. Shipping address, contact number) have to be made within24 hours. Please state your order number and the fields that you want to make changes to, and send your inquiry toestore@home-fix.com.



    REFUNDS & CANCELLATIONS

  • What is the return policy for items delivered by Homefix Japan?
  • Please note that only defective or damaged items can be returned and replaced.

  • Can my order be cancelled?
  • Yes, you may cancel your order within 12 hours after making your payment.

  • How do I cancel my order?
  • Please assist us by filling up the “Contact Us” form which can be found under the tab “Customer Care”.

    Our customer service will give you a call back to confirm the cancellation.

  • What should I do if the item(s) I received is damaged/defective?
  • If the item(s) you received is damaged/defective, we are happy to offer you a 1 to 1 exchange.

    Please assist us by filling up the “Contact Us” form which can be found under the tab “Customer Care”.

    We seek your kind understanding in giving us some time to get back to you and arrange a date for an exchange to be done.


  • What should I prepare in the event that there is an exchange of items due to wrong/defective items being shipped?
  • In the event that there is an exchange of items, please pack the item(s) that you have received in its original package.

    Please ensure that the following items are packed together:

    1. Order Invoice
    2. Items to be packed together in its original package
    3. Warranty card (if any) of the items
    4. All its accessories
    5. User manual
    6. Any other item(s) that is in the package

    Our courier guy will hand your new package to you, and collect back the wrong package that you have received.

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